Abandoned checkouts,recovered byconversation.
Within 60 seconds, one of our reps reaches out on the channel that customer prefers: iMessage, SMS or WhatsApp, under your brand name and from a number you own.
Start recovering abandoned checkouts like the pros.
Channels
Wherever your customer
actually reads.
We pick the right channel per customer based on device, region and opt-in. One thread, one rep. Never spam, never noise.
Blue bubbles, read receipts, rich links. Feels like a friend, not a brand blast.
Universal fallback. Every phone, every carrier, every country we ship to.
The default channel for EU, LATAM and APAC. Verified business profile, end-to-end encrypted.
How it works
We run it.
You see the revenue.
Zobi replaces the abandoned-cart flow you'd build in Klaviyo, Postscript or Attentive with a trained recovery team that actually talks to your customers.
01We onboard onto your brand.+
Connect your Shopify store and share your brand voice docs, return policy and recent support chats. Our team studies them, trains on your tone, and is ready to text on your behalf within a day.
02A checkout is abandoned.+
Within 60 seconds, one of our reps reaches out on the channel that customer prefers: iMessage, SMS or WhatsApp, under your brand name and from a number you own.
03We have a real conversation.+
Not a one-way blast. We ask why they left, listen to the actual objection (sizing, shipping, price, second-guessing), and answer it the way your best support rep would.
04We close the sale.+
When it helps, we suggest a bundle or apply a margin-aware incentive you've pre-approved. When the order finishes, the revenue lands in Shopify with full attribution back to the conversation.
Customers
Trusted, tested,
talked about.
Quotes pulled verbatim from our private beta. Names and revenue ranges shared with permission.
We handed abandoned checkouts to Zobi and net profit jumped 17% in the first month. No flows to build, no in-house team to hire. Their reps just text people back the way ours would.
"Customers feel like they're texting an actual person from our team. They get a real answer to their actual question: sizing, shipping, returns, and then they finish the order."
"We ran it against a 20% holdout for a month. The Zobi cohort produced 13× more recovered revenue than our old Postscript flow. I cancelled Postscript on day 32."
Zobi in numbers
There's a reason brands
stick with us.
Medians measured against a 20% randomized holdout (Jan–Apr 2026). Per-store data on request.
Median measured against a 20% randomized holdout. Not revenue, actual net profit after spend.
vs. 6–9% with one-way SMS blast flows.
From abandonment to outreach. Intent stays warm.
vs. the store's prior Postscript / Attentive baseline. Same audience, one team.
FAQ
The questions
we get on every
demo.
Don't see yours? Email hi@zobi.co. A human (not Zobi) replies within the business day.
What channels does it use?+
SMS, iMessage (via Apple Business Chat) and WhatsApp (via the Meta Business API). We pick the right channel per customer based on device, region and opt-in status, and fall back to SMS if the preferred channel isn't available.
How long does onboarding take?+
Three minutes. You add us as a user on your Shopify or web store with permission to install apps, and that's it. We handle the rest on our side, no flow builder, no developer.
What about edge cases?+
Anything outside the playbook we agree on (chargebacks, lost packages, legal questions) gets handed off to your team in Shopify Inbox or Gorgias with full thread context. We never promise shipping dates, return policies, or discounts you haven't approved.
Is it compliant?+
Yes. TCPA-compliant opt-out enforcement on SMS, GDPR / CCPA compliant, full audit trail of every message sent. WhatsApp uses Meta's verified business profile, iMessage uses Apple Business Chat. We're SOC 2 Type II audited annually.
Does it replace Klaviyo or Postscript?+
It replaces your abandoned-checkout flows specifically, usually the highest-revenue workflow in either tool. Most customers keep Klaviyo for newsletters and campaigns, and let Zobi take over recovery. We'll show you the lift against your existing flow before you switch anything off.
Install
Why pay more
for the same
recoveries?
Connect your Shopify store and our team starts recovering checkouts the next morning. We work on a percentage of the revenue we generate, so there's zero risk if we don't deliver.
Quick sign up · Pay only on recovered revenue · Cancel anytime